As our environment continues to shift, we are all in search of new ideas, updated approaches, and best practices to get things done and to improve outcomes. And oftentimes the best ideas come from our peers. So… The Performance Excellence Network – in partnership with the Wisconsin Center for Performance Excellence and the Iowa Quality Center and in [...]
The amount of change we’ve all had to navigate the last few years is significant: we’ve changed work environments and work structures; we’ve changed products and service offerings; we’ve changed communication methods; we’ve redesigned supply chains. In some sectors and industries, entire business models have changed. While the pace of change may have stabilized a [...]
This module is the sixth and final session in an ongoing Best Practices in DEI Series. Each are intended to be stand-alone, or you can participate in the full series. Dates and topics of other modules listed below. Over the last couple of years, we’ve all be made aware (or powerfully reminded) of the importance [...]
Dear Cool Cat, Get ready to put on the Ritz and mark your calendars! The 2024 Baldrige Fall Conference is just around the corner, and it will be the cat's pajamas. The 2024 Baldrige Fall Conference will feature two separate conference events, and one full day of pre-conference workshops: October 28-29 Communities of Excellence 2026 [...]
Ever heard the story about the customer who brought four tires to a Nordstrom Customer Service counter to return them? As the legend goes, although Nordstrom doesn’t sell tires, the employee processed a refund anyway. Talk about a culture that 1) is highly customer focused, and also 2) completely trusts and empowers its people to [...]
In today’s increasingly polarized political environment, leaders are discovering that tension is growing within their organizations. As we move into fall and the home stretch before a contentious national election, the role leaders play in maintaining an environment within their organization that is inclusive, productive, and civil becomes even more important. The Performance Excellence Network [...]
So last weekend I was in the grocery store (I’m one of the few who actually still enjoy grocery shopping), and I overheard a young kid -- maybe four or five years old -- ask, who I assume was his mother, if he could get some cookies. She said no, to which he inquired why [...]
The amount of change we’ve all had to navigate the last few years is significant: we’ve changed work environments and work structures; we’ve changed products and service offerings; we've changed communication methods; we’ve redesigned supply chains. In some sectors and industries, entire business models have changed. While the pace of change may have stabilized a [...]
Leaders face unique challenges in today’s contentious political environment: companies and organizations can find themselves reacting to the political imbalance rather than focusing on long-term growth and engagement. And given the increasing polarization in our society (not to mention the looming upcoming election), the role leaders play in creating an environment that is inclusive, productive, [...]
Everywhere you look, standards are rising. In business, in sports, in education, in healthcare – really in all aspects of human and organizational achievement – what is considered "world class" continues to increase. For example… It used to take 72 hours by plane to cross the Atlantic (1913); it now takes just over six. The [...]
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