There's a lot going on these days. A lot. Businesses and organizations are facing increasing uncertainty and a growing number of complex challenges: the federal budget freeze, federal agencies closing or shrinking, the new (and potentially escalating tariffs), as well as shifting national policy (in areas such as immigration and DEI) are resulting in uncertain [...]
Sometimes the topic for my newsletter article just comes to me. Last week I ran across a podcast (and companion newsletter) published by Jo Saxton, a nationally known speaker, author, and leadership coach. Before I share a portion of it, let me start by saying my column is not about politics -- everything PEN does [...]
The region’s largest, most powerful conference focused on continuous improvement and organizational excellence! April 10-11, Mystic Lake Conference Center (and on demand!) Hosted in partnership with the Wisconsin Center for Performance Excellence and the Iowa Quality Center. Time is Running Out -- Register Today! Information
In many ways, what’s required for organizational excellence these days has changed: there are new work environments (such as hybrid), severe talent shortages, emerging technologies (like artificial intelligence). But in other ways, nothing has changed: we still need to satisfy our customers; we still need to engage our teams; and we still need to improve & innovate [...]
Amazingly, 68% of leaders are afraid to communicate to their teams. And, since so much of our leadership spans from our staff and employees to our customers and stakeholders, we as leaders are required to be skillful at ensuring people love working in our communities. The Performance Excellence Network — in partnership with the Wisconsin Center [...]
Sustained organizational success requires having an engaged workforce that benefits from meaningful work, clear organizational direction, the opportunity to learn, and accountability for performance. The simple truth is: engaged workers leads to satisfied, engaged customers. But today -- with work environments continuing to evolve and employees' needs and expectations shifting -- how do organizations stimulate [...]
It’s not often I use this column to write a “book report,” but I was recently made aware that one of our members -- Connie Delaney, Dean at the University of Minnesota’s School of Nursing -- wrote a book on leadership: Leading with Love. I thought I’d just skim it (I have probably 30 books [...]
The Baldrige community has something that no other leadership community has: established, proven leaders who have national role-model organizations to become honored performance excellence and results-driven, Baldrige Award recipients. But what is it about them that separates those leaders from most other leaders? What predictive analytics can we use to "know them when we see [...]
In today's fast paced environment, there are too many professional conversations taking place that are not intentional about getting better or are not focused on leadership development. But, as we wind down the year and look to next year, there are ways to address this issue and improve our leadership in 2025. The Performance Excellence [...]
During the COVID years, we were all given the opportunity to reflect on our mortality and on what’s truly important in life: our fast-paced daily routines came to an abrupt halt, allowing us to recalibrate -- to refocus on the priorities in each of our lives. But, while COVID isn’t over, most of us have [...]
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