Braver Angels: Bridging the Partisan Divide in our Nation & in our Organizations — Sept 19 PEN Webinar

In today’s increasingly polarized political environment, leaders are discovering that tension is growing within their organizations.  As we  move into fall and the home stretch before a contentious national election, the role leaders play in maintaining an environment within their organization that is inclusive, productive, and civil becomes even more important. The Performance Excellence Network [...]

2024-08-21T12:33:14-05:00August 19, 2024|
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The Power of Why: How Asking the Right Questions Can Change Everything — July 2024

So last weekend I was in the grocery store (I’m one of the few who actually still enjoy grocery shopping), and I overheard a young kid -- maybe four or five years old -- ask, who I assume was his mother, if he could get some cookies.  She said no, to which he inquired why [...]

2024-09-13T11:02:11-05:00July 24, 2024|
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Managing Change, Navigating Forward — July 25 PEN Webinar

The amount of change we’ve all had to navigate the last few years is significant: we’ve changed work environments and work structures; we’ve changed products and service offerings; we've changed communication methods; we’ve redesigned supply chains.  In some sectors and industries, entire business models have changed. While the pace of change may have stabilized a [...]

2024-07-22T11:21:00-05:00July 1, 2024|
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Leadership in Turbulent Political Times — July 11 PEN Webinar

Leaders face unique challenges in today’s contentious political environment: companies and organizations can find themselves reacting to the political imbalance rather than focusing on long-term growth and engagement. And given the increasing polarization in our society (not to mention the looming upcoming election), the role leaders play in creating an environment that is inclusive, productive, [...]

2024-06-25T16:13:11-05:00June 25, 2024|
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The Key to Sustained World Class Performance: Deliberate Practice — PEN June 2024

Everywhere you look, standards are rising.  In business, in sports, in education, in healthcare – really in all aspects of human and organizational achievement – what is considered "world class" continues to increase.  For example… It used to take 72 hours by plane to cross the Atlantic (1913); it now takes just over six.  The [...]

2024-06-24T09:00:43-05:00June 24, 2024|
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Improving Retention, Increasing Engagement — June 27 PEN Webinar

Today's staffing challenges are persistent: finding, engaging, and keeping good talent is still difficult and will be for many years.  And staffing impacts service levels, customer experience, productivity, and morale of the rest of the team.  Leaders at all levels and within all types of organizations need to find innovative ways to navigate today’s staffing [...]

2024-06-10T07:59:10-05:00June 10, 2024|
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Advancing Performance Excellence: Baldrige 201 — Sept 12 & 19 Online Workshop

The Performance Excellence Network — in partnership with the Wisconsin Center for Performance Excellence and the Iowa Quality Center — is pleased to announce a powerful online workshop: Advancing Performance Excellence: Baldrige 201, September 12 (morning) & 19 (afternoon). Baldrige 201 builds off of Baldrige 101 (Principles of Performance Excellence (which is offered many times [...]

2024-06-03T09:41:38-05:00June 3, 2024|
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Manager Skills Workshop — Oct 8-9 IN-PERSON Workshop

Educate. Encourage. Inspire. -- A Powerful Developmental Experience for Emerging Leaders Do you have a hardworking and talented person on your team who is ready to take the next step up to leading and managing others? Perhaps you know a new manager, who is struggling to understand the new world of managing others. Unfortunately, we’ve [...]

2024-09-16T14:55:16-05:00June 3, 2024|
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Rumble Skills: Improving Leadership by Improving Communication — June 13 PEN Webinar

Direct communication skills are the foundation to strong leadership and effective teams.  But with all the changes in today's work environment (hybrid and remote workers; changing demographics, generational preferences, and an increasingly diverse workforce;  advancement of different communication channels) and with the increasingly important conversations that leaders need to have with their workers, how do [...]

2024-05-22T10:07:09-05:00May 22, 2024|
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Say What?? 18 Best Practices for Effective Communication – May 2024

I had a conversation with a CEO of a PEN member organization recently, in which he lamented the fact that his messages were just not getting through to employees -- he was communicating, but the messages just weren’t sticking.  So I asked him what channels he was using, to which he replied the normal ways: [...]

2024-05-20T13:02:15-05:00May 20, 2024|
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