So last weekend I was in the grocery store (I’m one of the few who actually still enjoy grocery shopping), and I overheard a young kid -- maybe four or five years old -- ask, who I assume was his mother, if he could get some cookies. She said no, to which he inquired why [...]
The amount of change we’ve all had to navigate the last few years is significant: we’ve changed work environments and work structures; we’ve changed products and service offerings; we've changed communication methods; we’ve redesigned supply chains. In some sectors and industries, entire business models have changed. While the pace of change may have stabilized a [...]
Leaders face unique challenges in today’s contentious political environment: companies and organizations can find themselves reacting to the political imbalance rather than focusing on long-term growth and engagement. And given the increasing polarization in our society (not to mention the looming upcoming election), the role leaders play in creating an environment that is inclusive, productive, [...]
Everywhere you look, standards are rising. In business, in sports, in education, in healthcare – really in all aspects of human and organizational achievement – what is considered "world class" continues to increase. For example… It used to take 72 hours by plane to cross the Atlantic (1913); it now takes just over six. The [...]
Today's staffing challenges are persistent: finding, engaging, and keeping good talent is still difficult and will be for many years. And staffing impacts service levels, customer experience, productivity, and morale of the rest of the team. Leaders at all levels and within all types of organizations need to find innovative ways to navigate today’s staffing [...]
The Performance Excellence Network — in partnership with the Wisconsin Center for Performance Excellence and the Iowa Quality Center — is pleased to announce a powerful online workshop: Advancing Performance Excellence: Baldrige 201, September 12 (morning) & 19 (afternoon). Baldrige 201 builds off of Baldrige 101 (Principles of Performance Excellence (which is offered many times [...]
Educate. Encourage. Inspire. -- A Powerful Developmental Experience for Emerging Leaders Do you have a hardworking and talented person on your team who is ready to take the next step up to leading and managing others? Perhaps you know a new manager, who is struggling to understand the new world of managing others. Unfortunately, we’ve [...]
Direct communication skills are the foundation to strong leadership and effective teams. But with all the changes in today's work environment (hybrid and remote workers; changing demographics, generational preferences, and an increasingly diverse workforce; advancement of different communication channels) and with the increasingly important conversations that leaders need to have with their workers, how do [...]
I had a conversation with a CEO of a PEN member organization recently, in which he lamented the fact that his messages were just not getting through to employees -- he was communicating, but the messages just weren’t sticking. So I asked him what channels he was using, to which he replied the normal ways: [...]
This module is the fourth of six in an ongoing Best Practices in DEI Series. Each are intended to be stand-alone, or you can participate in the full series. Dates and topics of other modules listed below. Series Description Over the last couple of years, we’ve all be made aware (or powerfully reminded) of the [...]
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