As our environment continues to shift, we are all in search of new ideas, updated approaches, and best practices to get things done and to improve outcomes. And oftentimes the best ideas come from our peers. So… The Performance Excellence Network – in partnership with the Wisconsin Center for Performance Excellence and the Iowa Quality Center and in [...]
Educate. Encourage. Inspire. -- A Powerful Developmental Experience for Emerging Leaders Do you have a hardworking and talented person on your team who is ready to take the next step up to leading and managing others? Perhaps you know a new manager, who is struggling to understand the new world of managing others. Unfortunately, we’ve [...]
With any project -- home improvement, automobile repair, even exercising and working out -- you need the right tools to do the job right. The same is true for process and organizational improvement! We all need proven tools to understand the current state, explore solutions and improvements, and design and implement a desired future state. [...]
Dear Cool Cat, Get ready to put on the Ritz and mark your calendars! The 2024 Baldrige Fall Conference is just around the corner, and it will be the cat's pajamas. The 2024 Baldrige Fall Conference will feature two separate conference events, and one full day of pre-conference workshops: October 28-29 Communities of Excellence 2026 [...]
Having highly satisfied — highly engaged — customers doesn’t happen by accident: it is the result of well-designed processes, deliberate practice and deployment of those processes, and systematic evaluation and improvement so that customer-facing processes are continuously evolving and changing to meet customer expectations. The Performance Excellence Network — in partnership with the Wisconsin Center for [...]
This module is the sixth and final session in an ongoing Best Practices in DEI Series. Each are intended to be stand-alone, or you can participate in the full series. Dates and topics of other modules listed below. Over the last couple of years, we’ve all be made aware (or powerfully reminded) of the importance [...]
A recent Gallup study reveals that U.S. workers are among the most stressed in the world: 83% of U.S. workers suffer from work-related stress. And it’s impacting our work (stress costs businesses and the economy trillions of dollars in absenteeism, low productivity, and healthcare costs) and our health (stress contributes to 90% of all illness and disease). [...]
There are many ways to achieve exceptional results at work, but one of the main things we need to do is build up our critical people skills. And one of the best skills we can develop as leaders is the capacity to hold others accountable, while also expressing empathy -- holding ourselves and others to [...]
In today's fast paced environment, there are too many professional conversations taking place that are not intentional about getting better or are not focused on leadership development. But, as we wind down the year and look to next year, there are ways to address this issue and improve our leadership in 2025. The Performance Excellence [...]
As we move into 2025, organizations are again focused on increasing productivity and efficiency and reducing waste. Unlock the secrets of Lean and see how it delivers measurable results in very different sectors – manufacturing and healthcare -- insights that can translate to any other sector or industry. The Performance Excellence Network — in partnership [...]
The Baldrige community has something that no other leadership community has: established, proven leaders who have national role-model organizations to become honored performance excellence and results-driven, Baldrige Award recipients. But what is it about them that separates those leaders from most other leaders? What predictive analytics can we use to "know them when we see [...]
Sustained organizational success requires having an engaged workforce that benefits from meaningful work, clear organizational direction, the opportunity to learn, and accountability for performance. The simple truth is: engaged workers leads to satisfied, engaged customers. But today -- with work environments continuing to evolve and employees' needs and expectations shifting -- how do organizations stimulate [...]
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