Artificial intelligence (AI) is an exciting, emerging technology that offers both incredible possibility, but also potential risk. It's been around for quite a while, but only recently has it gained technical capability and useful application. What is AI exactly, and how are organizations integrating it into their operations? The Performance Excellence Network — in partnership [...]
In today’s increasingly polarized political environment, leaders are discovering that tension is growing within their organizations. As we move into fall and the home stretch before a contentious national election, the role leaders play in maintaining an environment within their organization that is inclusive, productive, and civil becomes even more important. The Performance Excellence Network [...]
As our environment continues to shift, we are all in search of new ideas, updated approaches, and best practices to get things done and to improve outcomes. And oftentimes the best ideas come from our peers. So… The Performance Excellence Network – in partnership with the Wisconsin Center for Performance Excellence and the Iowa Quality Center and in [...]
With any project -- home improvement, automobile repair, even exercising and working out -- you need the right tools to do the job right. The same is true for process and organizational improvement! We all need proven tools to understand the current state, explore solutions and improvements, and design and implement a desired future state. [...]
Having highly satisfied — highly engaged — customers doesn’t happen by accident: it is the result of well-designed processes, deliberate practice and deployment of those processes, and systematic evaluation and improvement so that customer-facing processes are continuously evolving and changing to meet customer expectations. The Performance Excellence Network — in partnership with the Wisconsin Center for [...]
A recent Gallup study reveals that U.S. workers are among the most stressed in the world: 83% of U.S. workers suffer from work-related stress. And it’s impacting our work (stress costs businesses and the economy trillions of dollars in absenteeism, low productivity, and healthcare costs) and our health (stress contributes to 90% of all illness and disease). [...]
In today's fast paced environment, there are too many professional conversations taking place that are not intentional about getting better or are not focused on leadership development. But, as we wind down the year and look to next year, there are ways to address this issue and improve our leadership in 2025. The Performance Excellence [...]
As we move into 2025, organizations are again focused on increasing productivity and efficiency and reducing waste. Unlock the secrets of Lean and see how it delivers measurable results in very different sectors – manufacturing and healthcare -- insights that can translate to any other sector or industry. The Performance Excellence Network — in partnership [...]
The Baldrige community has something that no other leadership community has: established, proven leaders who have national role-model organizations to become honored performance excellence and results-driven, Baldrige Award recipients. But what is it about them that separates those leaders from most other leaders? What predictive analytics can we use to "know them when we see [...]
Sustained organizational success requires having an engaged workforce that benefits from meaningful work, clear organizational direction, the opportunity to learn, and accountability for performance. The simple truth is: engaged workers leads to satisfied, engaged customers. But today -- with work environments continuing to evolve and employees' needs and expectations shifting -- how do organizations stimulate [...]
Amazingly, 68% of leaders are afraid to communicate to their teams. And, since so much of our leadership spans from our staff and employees to our customers and stakeholders, we as leaders are required to be skillful at ensuring people love working in our communities. The Performance Excellence Network — in partnership with the Wisconsin Center [...]
Today’s environment is complex: leaders are navigating new and unique challenges, as most sectors and industries deal with staffing & talent shortages, economic & budget constraints, and ever-shifting customer & market expectations. While not a prescriptive “silver bullet,” the now 38-year-old Baldrige Performance Excellence Framework provides leaders of any organization or any community a pathway [...]
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