In today’s dynamic work environment, actively engaging your workforce is essential for fostering a culture of growth, employee satisfaction, and unmatched productivity. The Performance Excellence Network — in partnership with the Wisconsin Center for Performance Excellence and the Iowa Quality Center — is pleased to host an online webinar discussion on Thursday, May 2: “Empower, Engage, Excel: Transforming [...]
In today’s’ world, it's not enough to just perform well -- organizations must survive an ever-increasing number of disruptions, shifting and adjusting rapidly. COVID taught us that resilience is more than responding to disruptions with agility: we need to be proactive to be resilient -- but how do we do this? The Performance Excellence Network [...]
Direct communication skills are the foundation to strong leadership and effective teams. But with all the changes in today's work environment (hybrid and remote workers; changing demographics, generational preferences, and an increasingly diverse workforce; advancement of different communication channels) and with the increasingly important conversations that leaders need to have with their workers, how do [...]
Today's staffing challenges are persistent: finding, engaging, and keeping good talent is still difficult and will be for many years. And staffing impacts service levels, customer experience, productivity, and morale of the rest of the team. Leaders at all levels and within all types of organizations need to find innovative ways to navigate today’s staffing [...]
Leaders face unique challenges in today’s contentious political environment: companies and organizations can find themselves reacting to the political imbalance rather than focusing on long-term growth and engagement. And given the increasing polarization in our society (not to mention the looming upcoming election), the role leaders play in creating an environment that is inclusive, productive, [...]
The amount of change we’ve all had to navigate the last few years is significant: we’ve changed work environments and work structures; we’ve changed products and service offerings; we've changed communication methods; we’ve redesigned supply chains. In some sectors and industries, entire business models have changed. While the pace of change may have stabilized a [...]
Over the last few years, leaders have come to realize (or be reminded) of the importance of diversity, inclusion, and equity within our organizations and our communities. The imperative is clear: inclusion and equity optimizes organizational performance and societal outcomes — not only for people of color and other protected classes, but for everyone. There [...]
Artificial intelligence (AI) is an exciting, emerging technology that offers both incredible possibility, but also potential risk. It's been around for quite a while, but only recently has it gained technical capability and useful application. What is AI exactly, and how are organizations integrating it into their operations? The Performance Excellence Network — in partnership [...]
In today’s increasingly polarized political environment, leaders are discovering that tension is growing within their organizations. As we move into fall and the home stretch before a contentious national election, the role leaders play in maintaining an environment within their organization that is inclusive, productive, and civil becomes even more important. The Performance Excellence Network [...]
As our environment continues to shift, we are all in search of new ideas, updated approaches, and best practices to get things done and to improve outcomes. And oftentimes the best ideas come from our peers. So… The Performance Excellence Network – in partnership with the Wisconsin Center for Performance Excellence and the Iowa Quality Center and in [...]
With any project -- home improvement, automobile repair, even exercising and working out -- you need the right tools to do the job right. The same is true for process and organizational improvement! We all need proven tools to understand the current state, explore solutions and improvements, and design and implement a desired future state. [...]
Having highly satisfied — highly engaged — customers doesn’t happen by accident: it is the result of well-designed processes, deliberate practice and deployment of those processes, and systematic evaluation and improvement so that customer-facing processes are continuously evolving and changing to meet customer expectations. The Performance Excellence Network — in partnership with the Wisconsin Center for [...]
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