Today's staffing challenges are persistent: finding, engaging, and keeping good talent is still difficult and will be for many years. And staffing impacts service levels, customer experience, productivity, and morale of the rest of the team. Leaders at all levels and within all types of organizations need to find innovative ways to navigate today’s staffing [...]
The Performance Excellence Network — in partnership with the Wisconsin Center for Performance Excellence and the Iowa Quality Center — is pleased to announce a powerful online workshop: Advancing Performance Excellence: Baldrige 201, September 12 (morning) & 19 (afternoon). Baldrige 201 builds off of Baldrige 101 (Principles of Performance Excellence (which is offered many times [...]
Educate. Encourage. Inspire. -- A Powerful Developmental Experience for Emerging Leaders Do you have a hardworking and talented person on your team who is ready to take the next step up to leading and managing others? Perhaps you know a new manager, who is struggling to understand the new world of managing others. Unfortunately, we’ve [...]
Direct communication skills are the foundation to strong leadership and effective teams. But with all the changes in today's work environment (hybrid and remote workers; changing demographics, generational preferences, and an increasingly diverse workforce; advancement of different communication channels) and with the increasingly important conversations that leaders need to have with their workers, how do [...]
I had a conversation with a CEO of a PEN member organization recently, in which he lamented the fact that his messages were just not getting through to employees -- he was communicating, but the messages just weren’t sticking. So I asked him what channels he was using, to which he replied the normal ways: [...]
This module is the fourth of six in an ongoing Best Practices in DEI Series. Each are intended to be stand-alone, or you can participate in the full series. Dates and topics of other modules listed below. Series Description Over the last couple of years, we’ve all be made aware (or powerfully reminded) of the [...]
It seems like it happens about this time every year (in reality, actually it does!): in partnership with our friends the Wisconsin Center for Performance Excellence and the Iowa Quality Center, PEN hosted another successful annual conference about 10 days ago, this year under the new moniker igniteEX (formerly PENworks). As I kicked off the [...]
In today’s’ world, it's not enough to just perform well -- organizations must survive an ever-increasing number of disruptions, shifting and adjusting rapidly. COVID taught us that resilience is more than responding to disruptions with agility: we need to be proactive to be resilient -- but how do we do this? The Performance Excellence Network [...]
Yes, the art of improv is fun. And it can help business & organizational leaders hone invaluable skills. Improv trains us to be deep listeners, to collaborate in real time, to think on our feet, and to trust our gut. The Performance Excellence Network is pleased to announce a unique & powerful workshop: Yes, and...: [...]
2023 MN Performance Excellence Awards Presented at igniteEX 2024 Conference ST. PAUL, Minn., April 19, 2024 – The Performance Excellence Network (PEN) honors four recipients of the 2023 Minnesota Performance Excellence Award. The Award is based on the Baldrige Framework and is the culmination of a rigorous evaluation of an organization’s management and performance system. [...]
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