As we move into 2025, organizations are again focused on increasing productivity and efficiency and reducing waste. Unlock the secrets of Lean and see how it delivers measurable results in very different sectors – manufacturing and healthcare -- insights that can translate to any other sector or industry. The Performance Excellence Network — in partnership [...]
“If all you have is a hammer, everything looks like a nail,” so the saying goes. In other words, each tool -- be it for carpentry, cooking, or process improvement -- has a distinct purpose. And tools are sub-optimized if they are used for anything other than that distinct purpose – imagine trying to loosen [...]
Having highly satisfied — highly engaged — customers doesn’t happen by accident: it is the result of well-designed processes, deliberate practice and deployment of those processes, and systematic evaluation and improvement so that customer-facing processes are continuously evolving and changing to meet customer expectations. The Performance Excellence Network — in partnership with the Wisconsin Center for [...]
Dear Cool Cat, Get ready to put on the Ritz and mark your calendars! The 2024 Baldrige Fall Conference is just around the corner, and it will be the cat's pajamas. The 2024 Baldrige Fall Conference will feature two separate conference events, and one full day of pre-conference workshops: October 28-29 Communities of Excellence 2026 [...]
Everywhere you look, standards are rising. In business, in sports, in education, in healthcare – really in all aspects of human and organizational achievement – what is considered "world class" continues to increase. For example… It used to take 72 hours by plane to cross the Atlantic (1913); it now takes just over six. The [...]
The Performance Excellence Network — in partnership with the Wisconsin Center for Performance Excellence and the Iowa Quality Center — is pleased to announce a powerful online workshop: Advancing Performance Excellence: Baldrige 201, September 12 (morning) & 19 (afternoon). Baldrige 201 builds off of Baldrige 101 (Principles of Performance Excellence (which is offered many times [...]
It seems like it happens about this time every year (in reality, actually it does!): in partnership with our friends the Wisconsin Center for Performance Excellence and the Iowa Quality Center, PEN hosted another successful annual conference about 10 days ago, this year under the new moniker igniteEX (formerly PENworks). As I kicked off the [...]
2023 MN Performance Excellence Awards Presented at igniteEX 2024 Conference ST. PAUL, Minn., April 19, 2024 – The Performance Excellence Network (PEN) honors four recipients of the 2023 Minnesota Performance Excellence Award. The Award is based on the Baldrige Framework and is the culmination of a rigorous evaluation of an organization’s management and performance system. [...]
Indulge me for a second: after nearly 10 years with the “PENworks” label, our annual conference is now igniteEX. Why the change? “Ignite” captures the essence of the conference -- it’s about inspiring change; sparking ideas and innovation; improving processes, people, and outcomes! After hosting years of successful conferences, we've seen first-hand the energy and [...]
In many ways, what's required for organizational excellence these days has changed: there are new work environments (such as hybrid), severe talent shortages, emerging technologies (like artificial intelligence). But in other ways, nothing has changed: we still need to satisfy our customers; we still need to engage our teams; and we still need to improve [...]
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