Today’s environment is complex: leaders are navigating new and unique challenges, as most sectors and industries deal with staffing & talent shortages, economic & budget constraints, and ever-shifting customer & market expectations. While not a prescriptive “silver bullet,” the now 37-year-old Baldrige Performance Excellence Framework provides leaders of any organization or any community a pathway – and some structure and evidence-based guidance – on priorities for improvement, such that they are focusing precious resources on the “right” things. Baldrige is about improving results.
The Performance Excellence Network — in partnership with Wisconsin Center for Performance Excellence and the Iowa Quality Center — is pleased to host an online webinar discussion on Thursday, March 21: “Accelerating, Achieving, Sustaining Excellence: A (re)Introduction to Baldrige.” The discussion will feature a panel of leaders from several sectors, each exploring the value of Baldrige in helping their organizations improve outcomes, optimize resources, and better align operations.
The panel incudes:
* Terra Carey, Chief Quality Officer, State of MN, Department of Human Services, Direct Care & Treatment
* Tom Henry, Chief Executive Officer, Episcopal Homes
* Jennifer Houtman, Chief Optimization Officer, Iowa Donor Network
All three organizations are on the journey to excellence, using Baldrige (and other frameworks, methods & tools) to guide their improvement efforts. All three have received recognition through their Baldrige-based state program (PEN or IQC).
The discussion will start with each of the panelist outlining their improvement efforts: how and why they started using Baldrige; what other improvement systems and tools they use; and some context for their excellence journey. We’ll then enter into a discussion, exploring the value they enjoy from using Baldrige as their management system; how they’ve mobilized resources and structured their approach; what impact it has had on actual results; lessons they’ve learned (and things they’d do differently); how they’ve sustained improvement.
Baldrige is more than just an Award: it’s a validated management system that is being used by thousands of organizations nationwide (and worldwide) to improve outcomes, shape culture, align and optimize processes, and achieve and sustain high performance. Come explore the insights from these four organizations and see what it could do for your organization (or community!).
This session is Thursday, March 21 from 8:00-9:00 CT (optional networking and mingling 7:45-8:00) using Zoom MEETING. Grab your coffee and breakfast, and join us for a rich discussion. Free for PEN/WCPE/IQC members; $20 for non-members.
Can’t make it live but interested in the content? Register anyway: all registered attendees get a link to the recording after the session!
