There's a lot going on these days. A lot. Businesses and organizations are facing increasing uncertainty and a growing number of complex challenges: the federal budget freeze, federal agencies closing or shrinking, the new (and potentially escalating tariffs), as well as shifting national policy (in areas such as immigration and DEI) are resulting in uncertain [...]
In many ways, what’s required for organizational excellence these days has changed: there are new work environments (such as hybrid), severe talent shortages, emerging technologies (like artificial intelligence). But in other ways, nothing has changed: we still need to satisfy our customers; we still need to engage our teams; and we still need to improve & innovate [...]
Today’s environment is complex: leaders are navigating new and unique challenges, as most sectors and industries deal with staffing & talent shortages, economic & budget constraints, and ever-shifting customer & market expectations. While not a prescriptive “silver bullet,” the now 38-year-old Baldrige Performance Excellence Framework provides leaders of any organization or any community a pathway [...]
As we move into 2025, organizations are again focused on increasing productivity and efficiency and reducing waste. Unlock the secrets of Lean and see how it delivers measurable results in very different sectors – manufacturing and healthcare -- insights that can translate to any other sector or industry. The Performance Excellence Network — in partnership [...]
“If all you have is a hammer, everything looks like a nail,” so the saying goes. In other words, each tool -- be it for carpentry, cooking, or process improvement -- has a distinct purpose. And tools are sub-optimized if they are used for anything other than that distinct purpose – imagine trying to loosen [...]
Having highly satisfied — highly engaged — customers doesn’t happen by accident: it is the result of well-designed processes, deliberate practice and deployment of those processes, and systematic evaluation and improvement so that customer-facing processes are continuously evolving and changing to meet customer expectations. The Performance Excellence Network — in partnership with the Wisconsin Center for [...]
Dear Cool Cat, Get ready to put on the Ritz and mark your calendars! The 2024 Baldrige Fall Conference is just around the corner, and it will be the cat's pajamas. The 2024 Baldrige Fall Conference will feature two separate conference events, and one full day of pre-conference workshops: October 28-29 Communities of Excellence 2026 [...]
Everywhere you look, standards are rising. In business, in sports, in education, in healthcare – really in all aspects of human and organizational achievement – what is considered "world class" continues to increase. For example… It used to take 72 hours by plane to cross the Atlantic (1913); it now takes just over six. The [...]
The Performance Excellence Network — in partnership with the Wisconsin Center for Performance Excellence and the Iowa Quality Center — is pleased to announce a powerful online workshop: Advancing Performance Excellence: Baldrige 201, September 12 (morning) & 19 (afternoon). Baldrige 201 builds off of Baldrige 101 (Principles of Performance Excellence (which is offered many times [...]
It seems like it happens about this time every year (in reality, actually it does!): in partnership with our friends the Wisconsin Center for Performance Excellence and the Iowa Quality Center, PEN hosted another successful annual conference about 10 days ago, this year under the new moniker igniteEX (formerly PENworks). As I kicked off the [...]
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