The Performance Excellence Network — in partnership with the Wisconsin Center for Performance Excellence and the Iowa Quality Center — is pleased to announce a powerful online workshop: Advancing Performance Excellence: Baldrige 201, September 12 (morning) & 19 (afternoon). Baldrige 201 builds off of Baldrige 101 (Principles of Performance Excellence (which is offered many times [...]
This module is the fifth of six in an ongoing Best Practices in DEI Series. Each are intended to be stand-alone, or you can participate in the full series. Dates and topics of other modules listed below. Over the last couple of years, we’ve all be made aware (or powerfully reminded) of the importance of [...]
In today’s increasingly polarized political environment, leaders are discovering that tension is growing within their organizations. As we move into fall and the home stretch before a contentious national election, the role leaders play in maintaining an environment within their organization that is inclusive, productive, and civil becomes even more important. The Performance Excellence Network [...]
The amount of change we’ve all had to navigate the last few years is significant: we’ve changed work environments and work structures; we’ve changed products and service offerings; we’ve changed communication methods; we’ve redesigned supply chains. In some sectors and industries, entire business models have changed. While the pace of change may have stabilized a [...]
As our environment continues to shift, we are all in search of new ideas, updated approaches, and best practices to get things done and to improve outcomes. And oftentimes the best ideas come from our peers. So… The Performance Excellence Network – in partnership with the Wisconsin Center for Performance Excellence and the Iowa Quality Center and in [...]
Educate. Encourage. Inspire. -- A Powerful Developmental Experience for Emerging Leaders Do you have a hardworking and talented person on your team who is ready to take the next step up to leading and managing others? Perhaps you know a new manager, who is struggling to understand the new world of managing others. Unfortunately, we’ve [...]
With any project -- home improvement, automobile repair, even exercising and working out -- you need the right tools to do the job right. The same is true for process and organizational improvement! We all need proven tools to understand the current state, explore solutions and improvements, and design and implement a desired future state. [...]
Dear Cool Cat, Get ready to put on the Ritz and mark your calendars! The 2024 Baldrige Fall Conference is just around the corner, and it will be the cat's pajamas. The 2024 Baldrige Fall Conference will feature two separate conference events, and one full day of pre-conference workshops: October 28-29 Communities of Excellence 2026 [...]
Having highly satisfied — highly engaged — customers doesn’t happen by accident: it is the result of well-designed processes, deliberate practice and deployment of those processes, and systematic evaluation and improvement so that customer-facing processes are continuously evolving and changing to meet customer expectations. The Performance Excellence Network — in partnership with the Wisconsin Center for [...]
This module is the sixth and final session in an ongoing Best Practices in DEI Series. Each are intended to be stand-alone, or you can participate in the full series. Dates and topics of other modules listed below. Over the last couple of years, we’ve all be made aware (or powerfully reminded) of the importance [...]
A recent Gallup study reveals that U.S. workers are among the most stressed in the world: 83% of U.S. workers suffer from work-related stress. And it’s impacting our work (stress costs businesses and the economy trillions of dollars in absenteeism, low productivity, and healthcare costs) and our health (stress contributes to 90% of all illness and disease). [...]
There are many ways to achieve exceptional results at work, but one of the main things we need to do is build up our critical people skills. And one of the best skills we can develop as leaders is the capacity to hold others accountable, while also expressing empathy -- holding ourselves and others to [...]
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