The Path to Excellence: The Real Value of Baldrige — PEN April 2023
In the wake of the last “Great Recession” in the 1980s (though we didn’t call it that back then), America was in economic trouble. The country suffered a two-phase recession in 1980-82 -- one that left unemployment high and interest rates even higher (recall credit cards and mortgages well beyond 20%!). The economic challenges were [...]