Sustained organizational success requires having an engaged workforce that benefits from meaningful work, clear organizational direction, the opportunity to learn, and accountability for performance. The simple truth is: engaged workers leads to satisfied, engaged customers. But today -- with work environments continuing to evolve and employees' needs and expectations shifting -- how do organizations stimulate [...]
Having highly satisfied — highly engaged — customers doesn’t happen by accident: it is the result of well-designed processes, deliberate practice and deployment of those processes, and systematic evaluation and improvement so that customer-facing processes are continuously evolving and changing to meet customer expectations. The Performance Excellence Network — in partnership with the Wisconsin Center for [...]
Today's staffing challenges are persistent: finding, engaging, and keeping good talent is still difficult and will be for many years. And staffing impacts service levels, customer experience, productivity, and morale of the rest of the team. Leaders at all levels and within all types of organizations need to find innovative ways to navigate today’s staffing [...]
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