The igniteEX 2025 conference (with the theme “Achieving Extraordinary Together”) was last month. The opening session was pretty inspirational and definitely memorable, as a few board members (of PEN & our partners) came up on stage one at a time and shared why he/she attends this conference. The statements probably weren’t all that surprising – [...]
The Performance Excellence Network — in partnership with the Wisconsin Center for Performance Excellence and the Iowa Quality Center — is pleased to announce a powerful online workshop: Advancing Performance Excellence: Baldrige 201, July 31 & August 14 (mornings). Baldrige 201 builds off of Baldrige 101 (Principles of Performance Excellence (which is offered many times [...]
For the last four years, the Performance Excellence Network and the Wisconsin Center for Performance Excellence have co-hosted a unique leadership development program called “Leading Excellence & Achievement Program” (or LEAP). This is a unique cohort-based offering that takes learning and benchmarking to a new level with access to -- and interaction with -- other [...]
There's a lot going on these days. A lot. Businesses and organizations are facing increasing uncertainty and a growing number of complex challenges: the federal budget freeze, federal agencies closing or shrinking, the new (and potentially escalating tariffs), as well as shifting national policy (in areas such as immigration and DEI) are resulting in uncertain [...]
The region’s largest, most powerful conference focused on continuous improvement and organizational excellence! April 10-11, Mystic Lake Conference Center (and on demand!) Hosted in partnership with the Wisconsin Center for Performance Excellence and the Iowa Quality Center. Time is Running Out -- Register Today! Information
In many ways, what’s required for organizational excellence these days has changed: there are new work environments (such as hybrid), severe talent shortages, emerging technologies (like artificial intelligence). But in other ways, nothing has changed: we still need to satisfy our customers; we still need to engage our teams; and we still need to improve & innovate [...]
Today’s environment is complex: leaders are navigating new and unique challenges, as most sectors and industries deal with staffing & talent shortages, economic & budget constraints, and ever-shifting customer & market expectations. While not a prescriptive “silver bullet,” the now 38-year-old Baldrige Performance Excellence Framework provides leaders of any organization or any community a pathway [...]
Sustained organizational success requires having an engaged workforce that benefits from meaningful work, clear organizational direction, the opportunity to learn, and accountability for performance. The simple truth is: engaged workers leads to satisfied, engaged customers. But today -- with work environments continuing to evolve and employees' needs and expectations shifting -- how do organizations stimulate [...]
The Baldrige community has something that no other leadership community has: established, proven leaders who have national role-model organizations to become honored performance excellence and results-driven, Baldrige Award recipients. But what is it about them that separates those leaders from most other leaders? What predictive analytics can we use to "know them when we see [...]
Having highly satisfied — highly engaged — customers doesn’t happen by accident: it is the result of well-designed processes, deliberate practice and deployment of those processes, and systematic evaluation and improvement so that customer-facing processes are continuously evolving and changing to meet customer expectations. The Performance Excellence Network — in partnership with the Wisconsin Center for [...]
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