There's a lot going on these days. A lot. Businesses and organizations are facing increasing uncertainty and a growing number of complex challenges: the federal budget freeze, federal agencies closing or shrinking, the new (and potentially escalating tariffs), as well as shifting national policy (in areas such as immigration and DEI) are resulting in uncertain [...]
The region’s largest, most powerful conference focused on continuous improvement and organizational excellence! April 10-11, Mystic Lake Conference Center (and on demand!) Hosted in partnership with the Wisconsin Center for Performance Excellence and the Iowa Quality Center. Time is Running Out -- Register Today! Information
In many ways, what’s required for organizational excellence these days has changed: there are new work environments (such as hybrid), severe talent shortages, emerging technologies (like artificial intelligence). But in other ways, nothing has changed: we still need to satisfy our customers; we still need to engage our teams; and we still need to improve & innovate [...]
Today’s environment is complex: leaders are navigating new and unique challenges, as most sectors and industries deal with staffing & talent shortages, economic & budget constraints, and ever-shifting customer & market expectations. While not a prescriptive “silver bullet,” the now 38-year-old Baldrige Performance Excellence Framework provides leaders of any organization or any community a pathway [...]
Sustained organizational success requires having an engaged workforce that benefits from meaningful work, clear organizational direction, the opportunity to learn, and accountability for performance. The simple truth is: engaged workers leads to satisfied, engaged customers. But today -- with work environments continuing to evolve and employees' needs and expectations shifting -- how do organizations stimulate [...]
The Baldrige community has something that no other leadership community has: established, proven leaders who have national role-model organizations to become honored performance excellence and results-driven, Baldrige Award recipients. But what is it about them that separates those leaders from most other leaders? What predictive analytics can we use to "know them when we see [...]
Having highly satisfied — highly engaged — customers doesn’t happen by accident: it is the result of well-designed processes, deliberate practice and deployment of those processes, and systematic evaluation and improvement so that customer-facing processes are continuously evolving and changing to meet customer expectations. The Performance Excellence Network — in partnership with the Wisconsin Center for [...]
Dear Cool Cat, Get ready to put on the Ritz and mark your calendars! The 2024 Baldrige Fall Conference is just around the corner, and it will be the cat's pajamas. The 2024 Baldrige Fall Conference will feature two separate conference events, and one full day of pre-conference workshops: October 28-29 Communities of Excellence 2026 [...]
So last weekend I was in the grocery store (I’m one of the few who actually still enjoy grocery shopping), and I overheard a young kid -- maybe four or five years old -- ask, who I assume was his mother, if he could get some cookies. She said no, to which he inquired why [...]
The Performance Excellence Network — in partnership with the Wisconsin Center for Performance Excellence and the Iowa Quality Center — is pleased to announce a powerful online workshop: Advancing Performance Excellence: Baldrige 201, September 12 (morning) & 19 (afternoon). Baldrige 201 builds off of Baldrige 101 (Principles of Performance Excellence (which is offered many times [...]
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