There’s a lot going on these days. A lot. Businesses and organizations are facing increasing uncertainty and a growing number of complex challenges: the federal budget freeze, federal agencies closing or shrinking, the new (and potentially escalating tariffs), as well as shifting national policy (in areas such as immigration and DEI) are resulting in uncertain organizational budgets, [...]
Regardless of what you call it, an organization’s success depends on having an engaged workforce that benefits from meaningful work, clear organizational direction, the opportunity to learn and grow, and accountability for performance. The workforce must also have a safe, trusting, inclusive, and cooperative environment – an inclusive culture that capitalizes on and supports the [...]
Sustained organizational success requires having an engaged workforce that benefits from meaningful work, clear organizational direction, the opportunity to learn, and accountability for performance. The simple truth is: engaged workers leads to satisfied, engaged customers. But today -- with work environments continuing to evolve and employees' needs and expectations shifting -- how do organizations stimulate [...]
It’s not often I use this column to write a “book report,” but I was recently made aware that one of our members -- Connie Delaney, Dean at the University of Minnesota’s School of Nursing -- wrote a book on leadership: Leading with Love. I thought I’d just skim it (I have probably 30 books [...]
In today's fast paced environment, there are too many professional conversations taking place that are not intentional about getting better or are not focused on leadership development. But, as we wind down the year and look to next year, there are ways to address this issue and improve our leadership in 2025. The Performance Excellence [...]
A recent Gallup study reveals that U.S. workers are among the most stressed in the world: 83% of U.S. workers suffer from work-related stress. And it’s impacting our work (stress costs businesses and the economy trillions of dollars in absenteeism, low productivity, and healthcare costs) and our health (stress contributes to 90% of all illness and disease). [...]
Having highly satisfied — highly engaged — customers doesn’t happen by accident: it is the result of well-designed processes, deliberate practice and deployment of those processes, and systematic evaluation and improvement so that customer-facing processes are continuously evolving and changing to meet customer expectations. The Performance Excellence Network — in partnership with the Wisconsin Center for [...]
“The political landscape in the United States is highly polarized,” that being the opening line of a recent (August 22) Gallup study. It probably won’t surprise any of you, but I would submit that we are more divided now than anytime since the 1960s (and before that, the 1860s). The opening paragraph goes on to [...]
There are many ways to achieve exceptional results at work, but one of the main things we need to do is build up our critical people skills. And one of the best skills we can develop as leaders is the capacity to hold others accountable, while also expressing empathy -- holding ourselves and others to [...]
Ever heard the story about the customer who brought four tires to a Nordstrom Customer Service counter to return them? As the legend goes, although Nordstrom doesn’t sell tires, the employee processed a refund anyway. Talk about a culture that 1) is highly customer focused, and also 2) completely trusts and empowers its people to [...]
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