There’s a lot going on these days. A lot. Businesses and organizations are facing increasing uncertainty and a growing number of complex challenges: the federal budget freeze, federal agencies closing or shrinking, the new (and potentially escalating tariffs), as well as shifting national policy (in areas such as immigration and DEI) are resulting in uncertain organizational budgets, [...]
Regardless of what you call it, an organization’s success depends on having an engaged workforce that benefits from meaningful work, clear organizational direction, the opportunity to learn and grow, and accountability for performance. The workforce must also have a safe, trusting, inclusive, and cooperative environment – an inclusive culture that capitalizes on and supports the [...]
Sustained organizational success requires having an engaged workforce that benefits from meaningful work, clear organizational direction, the opportunity to learn, and accountability for performance. The simple truth is: engaged workers leads to satisfied, engaged customers. But today -- with work environments continuing to evolve and employees' needs and expectations shifting -- how do organizations stimulate [...]
Ever heard the story about the customer who brought four tires to a Nordstrom Customer Service counter to return them? As the legend goes, although Nordstrom doesn’t sell tires, the employee processed a refund anyway. Talk about a culture that 1) is highly customer focused, and also 2) completely trusts and empowers its people to [...]
Over the last few years, leaders have come to realize (or be reminded) of the importance of diversity, inclusion, and equity within our organizations and our communities. The imperative is clear: inclusion and equity optimizes organizational performance and societal outcomes — not only for people of color and other protected classes, but for everyone. There [...]
In today’s dynamic work environment, actively engaging your workforce is essential for fostering a culture of growth, employee satisfaction, and unmatched productivity. The Performance Excellence Network — in partnership with the Wisconsin Center for Performance Excellence and the Iowa Quality Center — is pleased to host an online webinar discussion on Thursday, May 2: “Empower, Engage, Excel: Transforming [...]
People with positive energy are simply more productive! So why does something we all want – trust, cohesiveness, positive energy at work – seem to slip through our fingers? This discussion answers that question. The Performance Excellence Network – in partnership with the Wisconsin Center for Performance Excellence and the Iowa Quality Center – is pleased to host [...]
In case you missed it, last month I shared 14 insights, tips, and best practices that leaders can do to create an environment that ensures workforce engagement, team effectiveness and productivity. This month, as part 2 of the of the blog (the proverbial other side of the coin), I’ll share 14 more strategies that we [...]
I love Uber. Haven’t taken a cab in about three years. The amount of innovation coming out of this entrepreneurial, rapidly growing company – and the significant and profound shift in business model for the human (and maybe non-human) transportation industry it inspired – is impressive. Much like Amazon is transforming retail, Apple is transforming [...]
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