The amount of change we’ve all had to navigate the last few years is significant: we’ve changed work environments and work structures; we’ve changed products and service offerings; we've changed communication methods; we’ve redesigned supply chains. In some sectors and industries, entire business models have changed. While the pace of change may have stabilized a [...]
I had a conversation with a CEO of a PEN member organization recently, in which he lamented the fact that his messages were just not getting through to employees -- he was communicating, but the messages just weren’t sticking. So I asked him what channels he was using, to which he replied the normal ways: [...]
Life is about paradoxes: sickness versus health; richer versus poorer; hot versus cold; better versus worse; happy versus sad. The same is true in our organizations: success versus failure; growth versus contraction; centralization versus decentralization; efficiency versus innovation. The truth, of course, is that these poles are not binary -- they’re all on a continuum, [...]
The complexities of leading through uncertainty are undeniable: the path ahead is often obscured by unforeseen challenges, market disruptions, and technological advancements. The very nature of uncertainty breeds discomfort and resistance, making it a formidable adversary to effective leadership. However, it is precisely during these times of ambiguity that the mettle of leaders is truly [...]
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