2014 PEN Works Conference Photos
2014 PEN Works Photos
20/20 Vision: How Strategic Planning Helps See the Future
Strategy requires making choices about the future. But here’s the problem: most humans (and organizations) are actually fairly bad at predicting the future! (Remember the now infamous prediction by IBM that the worldwide market for PCs was about four?!) Why? Because, well, the future is uncertain! There are numerous variables, each acting on one other, [...]
7 Deadly Sins of Data: One Statistician’s Perspective
June 11, 2014 | 7:30 am - 9:00 am Ginny Agresti, Lean Six Sigma Coach, 3M Please skip to about the 21 minute mark on the video.
A Story is a Thousand Pictures: The Power of Business Storytelling
LETTER FROM THE PRESIDENT A Story is a Thousand Pictures: The Power of Business Storytelling Which is more compelling? Scenario A: A business leader convenes his staff in an all-employee meeting and provides all sorts of data reflecting their organization’s need to improve customer service: customer satisfaction has declined from 94% to 81% over [...]
A Story is a Thousand Pictures: The Power of Business Storytelling
Which is more compelling? Scenario A: A business leader convenes his staff in an all-employee meeting and provides all sorts of data reflecting their organization’s need to improve customer service: customer satisfaction has declined from 94% to 81% over the last three years; customer complaints have increased from 12 a week to 23 a week; [...]
Winona Health honored with quality excellence award
Winona Health honored with quality excellence award
