As the story goes, a guest at Disney World once asked “what time is the 3 o’clock parade?” That’s a peculiar question, mainly because it normally would lead to an obvious answer. But Disney Cast Members (their word for employees) are trained to probe beyond the obvious so that they can provide an extraordinary Guest [...]
Everywhere you look, standards are rising. In business, in sports, in education, in healthcare – really in all aspects of human and organizational achievement – what is considered world class continues to increase. For example… It used to take 72 hours by plane to cross the Atlantic (1913); it now takes just over six. [...]
July 16, 2018 For Immediate Release PEN Contact: Brian Lassiter, President Performance Excellence Network 612-868-3519 brian.lassiter@performanceexcellencenetwork.org SDDOT Contact: Kristi Sandal South Dakota Department of Transportation 605-295-0150 Kristi.sandal@state.sd.us SDDOT Receives Recognition for Continuous Improvement 2017 Performance Excellence Award Presented by Governor Daugaard PIERRE, SD, July 16, 2018 – At a celebration hosted by [...]
May 7, 2018 For Immediate Release Contact: Brian Lassiter, President Performance Excellence Network 612-868-3519 brian.lassiter@performanceexcellencenetwork.org Performance Excellence Network Recognizes Three Organizations 2017 Performance Excellence Awards Presented at PENworks 2018 Conference ST. PAUL, Minn., May 7, 2018 – The Performance Excellence Network (PEN), formerly the Minnesota Council for Quality, today honors three recipients of [...]
Quick show of hands: who is stressed? Maybe not right this second, but sometime the last few days or weeks? Any stress out there? I’m not sure anyone is actually raising their hand at their desks, but metaphorically, for those of you who didn’t, you’re probably lying because the data show we’re all pretty stressed [...]
Imagine living without power for eight months. That’s 241 days. Or 5,784 hours. I get cranky if we lose power for eight hours, let alone eight months! But that’s what our fellow Americans in Puerto Rico have endured since Hurricane Maria, which struck the US territory September 20, 2017. And many have endured so much [...]
Ok – quick show of hands: who reading this loves to network? Seriously, vote here to indicate your fondness of professional networking; you can see others’ votes here (then come back and read the rest of the article!). While some people (mainly extroverts) thrive on networking, I’m guessing most of you really don’t like [...]
“The greatest weapon against stress is our ability to choose one thought over another,” William James, American philosopher and psychologist, 1890. I wonder what James would think about today’s society and the mounting stresses we all face. Little stresses, like traffic jams (didn’t have those in 1890, unless maybe you were fighting for a spot [...]
I’m not a science expert, but I do remember some basic principles from high school chemistry. For one, if you combine certain chemicals, sometimes you get a compound that takes on new chemistry (like sodium and chloride combining to become table salt or calcium and carbon combining to become marble). I also remember that certain [...]
Legend has it that during World War II, Navy fighter planes had a watch embedded in the steering column – not to help the pilot keep time, but to help save his life. You see: the first step in a pilot’s emergency response process was to wind the watch. It may sound crazy, but Navy [...]
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