In our “do more with less” world, managers and technical experts are relied on more and more to train colleagues, external stakeholders, and customers. This will be a crash course in training design and reinforcement for occasional trainers. These people get asked to train others because they are a manager, subject matter expert and/or they [...]
The need to improve your organization’s performance has perhaps never been greater. This “new normal” we’ve been enjoying the last few years has created a renewed need for improvement and systemic change within all organizations: customers expect more, competent workers are growing scarce, and competition is intensifying. But – with the complexity of organizations – where [...]
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