For those of us who pursue excellence using the Baldrige Framework -- or even for organizations that don't! -- the ability to demonstrate positive results for customers, communities and the workforce is fundamental.  Baldrige distinguishes that the highest performing organizations segment these stakeholders by key groups – and measure the results for each accordingly.  Turns [...]

For those of us who pursue excellence using the Baldrige framework, the ability to demonstrate positive results for customers, communities and the workforce is fundamental.  Baldrige distinguishes that the highest performing organizations segment these stakeholders by key groups – and measure the results for each accordingly.  Turns out, these processes are also fundamental to improving [...]