These are unprecedented times.  Organizations are feeling challenges like never before: staffing shortages, managing a virtual (and stressed) workforce, navigating supply chain issues, shifting & innovating products and business models, planning for an uncertain future, addressing racial inequities, and managing through accelerating change are but a few of the many challenges facing today’s leaders.  But [...]

[This workshop was formerly "Baldrige 101" and scheduled for a full day.  It is now converted to a half-day online workshop on Sept 23.]Countless organizations are trying to connect with customers, improve their work, engage their people, produce better results, and plan for the future.  But oftentimes improvements are not aligned with the organization's mission, [...]

These are unprecedented times.  Organizations are feeling challenges like never before: financial and budgetary pressures, managing a virtual (and stressed) workforce, solving unique problems, shifting & innovating products and services, planning for an uncertain future, addressing racial inequities, and managing through accelerating change are but a few of the many challenges facing today's leaders.  But [...]

These are unprecedented times.  Organizations are feeling challenges like never before: financial and budgetary pressures, managing a virtual (and stressed) workforce, solving unique problems, shifting & innovating products and services, planning for an uncertain future, addressing racial inequities, and managing through accelerating change are but a few of the many challenges facing today's leaders.  But [...]