Most managers can use improvement tools and methods to achieve results, but they experience difficulties (including pushback) when they try to spread the improvement effort across the organization. This commonly results in a reaction that the improvement is the “flavor of the month,” where employees will wait to see what the “next one, new, wonderful thing is that we must all follow.”
The Performance Excellence Network is pleased to welcome Mike Stoecklein, Partner, Institute for Enterprise Excellence (IEX), to our December 6 Minneapolis PEN breakfast discussion: “Systems by Design: Making Improvement & Change Stick.”
Participants will learn how to design or redesign processes and systems at a department or unit level, using some of the following systems: strategy alignment, visual management, idea sharing, problem solving, and others. For a short video on how Mayo Clinic Franciscan LaCrosse has been adjusting a variety of systems in their organization using this approach, visit here.
The discussion is Dec 6 at Minneapolis Community and Technical College, downtown Minneapolis, downtown Minneapolis: T Building, 1415 Hennepin Ave. in Minneapolis (room T-1400); details provided in confirmation after registration. Continental breakfast will be served from 7:30 to 8:00 with the presentation from 8:00 to 9:00 am. No cost for PEN members; $30 for non-member guests.
The discussion will also be made available to view through Facebook livestream (free for all PEN members) and/or video-on-demand ($20 members, $40 non-members; free for Premium/Sponsoring members).
Biography
Mike considers himself a “pracamedic” healthcare professional with over 30 years of experience in hospital operations and hospital system support services. Mike has demonstrated expertise in clinical and non-clinical process improvement, advising managers in the use of principles of enterprise excellence in healthcare applications, and teaching theories and methods of process and system improvement and innovation. Mike has been partner of IEX for three years after serving for five as Network Director at ThedaCare and seven as Vice President of Operations Improvement at Catholic Health Initiatives.
