Countless organizations are trying to connect with customers, improve their work, engage their people, produce better results, and plan for the future.  But oftentimes improvements are not aligned with the organization’s mission, strategic priorities, or core competencies, and therefore are sub-optimized.

The Performance Excellence Network welcomes Michael Garner from Momentum to our May 13 discussion “Quality Improvement Thinking: Continuous Improvement Concepts.”  This special discussion is hosted in Rochester, and simulcast in St. Paul.

This session will provide an introductory overview of how the Baldrige Framework aligns with the priorities of any organization to support improvement efforts centered around customers and organizational performance.  The session will include interactive learning, and will be presented from the perspective of an experienced Baldrige user (Michael has nearly 10 years’ experience with Baldrige as a PEN Evaluator and practitioner at Cardinal of MN).  Participants will learn how Baldrige, at its core, focused on bringing value to people and results for organizations.

The discussion is May 13 (note this is a Wednesday) at the Southeast Service Cooperative, located at 210 35th St SE, Rochester, MN 55904.  The discussion will be shared via live simulcast to the Twin Cities Knowledge forum at St. Paul College in St. Paul, where PEN will facilitate interactive discussions with Rochester and the speaker (and in St. Paul through table exercises).

Networking in both sites is from 7:30 to 8:00, and the discussion is from 8:00 to 9:00.  No cost for members; $30 for non-members.

Seating is limited for both sites, so to register, please contact [email protected].

This breakfast meeting will also be offered through a livestream, video format.  Please let us know at the time of registration if you plan to attend in person (Rochester or St. Paul) or via remote livestream.