Leading Change for Results that Stick
A 1-Day Workshop Series for Senior Leaders and Change Leaders
The Performance Excellence Network (PEN) together with its partner, Better Business Results, is offering this workshop to help senior leaders, and those who are expected to lead change efforts in their organization, explore and understand how to make meaningful change in their organization.
Locations and Dates
This workshop is being offered twice the summer of 2015, and while it is standalone, it is a precursor to a 3-day workshop designed to embed the concepts into an organization that will be offered this fall.
July 16 – Twin Cities
Cost
- 1-2 people – $300 each person
- Teams of 3 people from the same organization – $800 per team
- Additional Team Members over 3 – $250 each
- Non-members add $200 per person to participate
Fees include all materials, continental breakfast, and lunch
Participation is limited to 25 people on each day
General Description
- A one-day interactive Workshop on Change, allowing participating organizations to explore and understand what they are learning and to apply the concepts into regular work practices.
- Understand the Essential tools – the right questions to ask by senior executives, directors, managers, senior administrators.
- Participants will learn the 7 steps to making change stick and see the link and integration between strategy, change activities, results, and best practice tools.
- The workshop explores the tools of measurement, assertion & scoring, Start/Stop/Keep actions and A3 project guides.
- The workshop discusses the wisdom and experience of Baldrige Performance Excellence to help organizations evaluate and prioritize strategies and tactics for better business results.
Who should attend?
Organizations should consider sending change leaders. Any person who is expected to make changes happen and deliver expected results will benefit from concepts and How-To’s of this workshop.
- Senior Leaders, Executives, and Administrators
- Directors, Managers, Department Heads
- Team Leaders Expected To Make Change Happen
- Change Agents Within Organizations
- Continuous Improvement & Performance Excellence Leaders
- Team/project sponsors who are asking for change projects to proceed
Instructors
John Fechter
John Fechter currently leads a consulting practice, Better Business Results, LLC and is also an Executive Fellow at the Veritas Institute, University of St. Thomas’ Opus College of Business. Over the course of his career, he has served as a research psychologist at the National Institute for Standards and Technology, director of quality improvement at Honeywell, vice president of quality for Honeywell Bull, senior vice president of continuous improvement and training at KeyCorp, and Lean Six Sigma master black belt and deployment Leader at Medtronic. Fechter also is a Thwaits Fellow in the University of St. Thomas’ School of Engineering, where he serves as the program leader for the M.S. in technology management degree. He has been an adjunct faculty member at St. Thomas since 1983.
Fechter has been a senior examiner for the Malcolm Baldrige National Quality Award, and a judge and forming team member for the Massachusetts Quality Award. He currently serves on the 2011-2016 panel of judges for the Minnesota Quality Award, and served as a judge for the 2014 American Health Care Association/National Center for Assisted Living (AHCA/NCAL) quality award.
Fechter holds a B.S. in psychology and an M.S. in applied science from Montana State University. He also earned a Ph.D. in psychology from the University of South Dakota, focusing on human factors engineering and ergonomics. He has taught at the universities of Southern California (Pentagon Branch), Minnesota, and South Dakota as well as at St. Thomas. He was an officer of the Minnesota Section of ASQ 2002-2004 and is an ASQ Certified Quality Manager and Certified Quality Auditor.
Gary Floss
Gary Floss served as the Director of Quality Assurance and Continual Improvement for Marvin Windows and Doors for 8 years until recently retiring. Floss previously served as the Managing Director of BlueFire Partners, a consulting firm specializing in providing services to organizations to improve enterprise-wide business excellence. Floss has extensive quality leadership and operational management experience in high-tech global industry Fortune 500 companies including Medtronic, Inc. and Ceridian, Inc. (formerly Control Data Corporation). His quality leadership experience includes applying the principles of process management and continuous improvement to a wide range of application areas including development, manufacturing, field support, customer requirements and relationship management, and administrative support functions. His operational experience includes general management and program management for large-scale computer and peripheral development programs. Floss’s strengths include: developing customer-focused quality strategies; leading results-oriented process improvement projects; coaching management championing of business process improvement projects; facilitating strategic planning, and designing balanced metric scorecards to measure business progress.
Floss is a 15-year member of the adjunct faculty for the University of St. Thomas teaching a graduate course called Strategic Quality Management. He serves on the Board of GOAL/QPC (a training and consulting organization.) He is a 24-year member of the Malcolm Baldrige Board of Examiners having also served as a Baldrige Judge for three years. He has conducted numerous Baldrige site visits and delivered more than 60 presentations regarding the Baldrige criteria. He was a principal designer in establishing the Minnesota State Quality Award in 1991 and served on the MCQ Board of Directors and has recently completed his 4th three-year term as a judge. Floss has served as a judge for the Baldrige-based Army Communities of Excellence Program and currently serves as a judge for the American Health Care Association Baldrige-based Program. Floss has coaching and assessment experience in applying the Baldrige model to all sectors: manufacturing, service, healthcare, education, and non-profit organizations.
Floss holds a BS in Electrical Engineering from the University of Kansas and has done post-graduate work at the University of Minnesota.
