Net Promoter System℠ helps companies in all industries build customer loyalty and achieve growth. Developed in 2003, the NPS has helped thousands of innovative companies create a new way of measuring how well an organization treats the people whose lives it affects—how well it generates relationships worthy of loyalty, including employee engagement.
The Performance Excellence Network, Twin Cities Region, is pleased to welcome Edwin Boon, founder of Rendement Group. Edwin will explore how he used NPS to drive customer satisfaction at Select Comfort, Digital River, and the Hazelden Betty Ford Ford Foundation. Edwin also has proven global experience leading Six Sigma organizations within world class companies including Dun and Bradstreet, Hertz and GE.
Join Edwin October 2nd from 8:00 to 9:00 (networking from 7:30 to 8:00) at Minneapolis Community Technical College (details at registration). To register, contact Brian Lassiter at [email protected].
