When you think of 3M, you probably think of their culture of innovation.  Or superior product quality.  Or both.  But 3M recently has been focusing on deepening their focus on customer to enhance innovation, product quality, and quality.

The Performance Excellence Network is pleased to welcome Bob Mitchell, 3M Division Quality Manager, to our April 8 breakfast discussion: “3M’s Focus on Customer.”

Bob will introduce 3M’s new brand promotion “3M. Science. Applied to Life™,” and will briefly share the 3M company playbook – of how Mission, Vision/Values and its culture of customer-focused innovation (supported by the Corporate Quality Playbook) are key to business success. Bob will share how 3M uses and integrates various tools and methods to support innovation, quality, improvement, and customer focus – tools such as Customer-Inspired Innovation, Consumer Insights, Voice of Customer (VOC), Quality Function Deployment (QFD), New Product Introduction, the use of customer complaints and social media to engage with customers and to improve processes and products, and the implementation of a corporate/global Six Sigma-based Defective Parts Per Million (DPPM) metric to measure customer-perceived quality of 3M’s products and services.

Join Bob on April 8 at St. Paul College, room L4310.  Directions will be provided in the email confirmation.  Networking is from 7:30 to 8:00am with the presentation from 8:00 to 9:00.  To register, email [email protected]. No cost for members; $30.00 for non-members.

This breakfast meeting will also be offered through a livestream, webinar format.  Please let us know at the time of registration if you plan to attend in person or via webinar.