We’ve all just experienced an incredible few years, with layers of unprecedented challenges that have impacted our organizations, our communities, and ourselves. Clearly the pandemic presented challenges that we haven't had to navigate in 100 years, but even now, we're still dealing with staffing shortages, economic headwinds and supply chain issues created by tariffs and [...]
Sometimes the topic for my newsletter article just comes to me. Last week I ran across a podcast (and companion newsletter) published by Jo Saxton, a nationally known speaker, author, and leadership coach. Before I share a portion of it, let me start by saying my column is not about politics -- everything PEN does [...]
In many ways, what’s required for organizational excellence these days has changed: there are new work environments (such as hybrid), severe talent shortages, emerging technologies (like artificial intelligence). But in other ways, nothing has changed: we still need to satisfy our customers; we still need to engage our teams; and we still need to improve & innovate [...]
It’s not often I use this column to write a “book report,” but I was recently made aware that one of our members -- Connie Delaney, Dean at the University of Minnesota’s School of Nursing -- wrote a book on leadership: Leading with Love. I thought I’d just skim it (I have probably 30 books [...]
In today’s’ world, it's not enough to just perform well -- organizations must survive an ever-increasing number of disruptions, shifting and adjusting rapidly. COVID taught us that resilience is more than responding to disruptions with agility: we need to be proactive to be resilient -- but how do we do this? The Performance Excellence Network [...]
The last 3+ years have been pretty extraordinary, with teams forced to juggle the pandemic, changing work environments, staffing shortages, supply chain issues, and a host of other challenges. Navigating those issues -- and trying to "bounce back better" from them -- has required a level of resilience from teams and individuals alike. While things [...]
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